WEB PHONE
What Are The Pre-Requisites For Using Web Phone?
You will need the following:
A broadband Internet connection.
A computer equipped with a microphone and speaker/headset.
A web browser that supports JavaScript and ActiveX (such as IE and Netscape).
How Do I Make A Call Using The Web Phone?
To make calls using the Web Phone is extremely easy. You log on to the Web Phone page with your browser, enter your unique Buzz number and password and you are ready to make calls.
Do I Have To Pay For The Calls I Make Using The Web Phone?
When using the Web Phone to make calls, you only pay a nominal cost for calls made to normal or mobile phone numbers. All calls made to other Buzz subscribers are always free.
Can I Use A Webcam With The Web Phone?
Yes you can, video capabilities are available. Just bear in mind that the bandwidth at your disposal while using a webcam with your Web Phone might have an influence on the picture quality.
Can The Web Phone Generate Dual Tone Multi-Frequency (DTMF) Tones?
Yes. DTMF tones are generated only after a call is connected.
There are two ways to generate the tones:
1. By clicking on the Web Phone's dialpad using your mouse pointer.
2.By pressing on the corresponding keys (0-9, # and *) on the keyboard..
Can I Receive Calls Using The Web Phone?
No. The Web Phone is primarily designed for making calls only. We may consider incorporating this feature in the future. If you need to receive incoming calls, we recommend that you download our Buzz Soft Phone, which has more features.
Can I Use The Web Phone To Call A Conventional Or Mobile Number?
Yes you can, provided that you have sufficient airtime available on your account. You can make a call from the Web Phone to any normal or mobile phone anywhere in the world.
You will need to dial 007 followed by the country code and destination PSTN number.
For example:
Country code: 65
Destination Number: 12345678
You should dial: 0076512345678
Note: You need to ensure you have enough credit in your account before making a PSTN call.
Do I Need To Install Any Software?
No, you do not need to install any software. All you need is a web browser that supports ActiveX (and to please enable it). Once you login to the Web Phone page, it will check whether you have installed our lastest ActiveX Control automatically. The ActiveX Control to install (if it does not already exist) is named UAComX.cab. If you are a first-time user, you MUST install this control before you can make any call.
What Is The ActiveX Control Used For?
The ActiveX control is designed for the sole purpose of voice communications over the Internet or Voice over IP (VoIP). We assure you that our ActiveX control will not attempt any read/write to your system's registry and local disks.
Which Web Browsers Are Supported?
We have tested our Web Phone on the following web browsers:
Microsoft Internet Explorer 5.5 and above
Netscape 8.0 (with IE engine)
Mozilla Firefox (with IE Tab extension)
Why Can't I Make a Call Using The Web Phone?
Despite the fact that we have made our Web Phone very easy to use, we do receive feedback from users that encountered problems using it. Do go through the following checklist to ensure you are geared up to use Web Phone:
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Ensure you have a web browser that supports both JavaScript and ActiveX and ensure they are enabled.
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Check that you have installed our ActiveX Control named UAComX.cab.How?
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If you are behind a firewall, ensure Port 5070 is enabled.
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If you have opened multiple browser windows, ensure you have only ONE window that is using our ActiveX Control. In other words, do not open more than one window on Web Phone, e-directory and our pop-up Instant Call.
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Lastly, make sure the callee is online
Why Do Some Calls Have Poor Voice Quality?
Despite the use of superior digital voice technology, voice quality of some calls may be compromised by the following factors:
- Caller/callee has inadequate or incompatible computer system or modem.
- Caller/callee has inadequate Internet service/bandwidth.
- Caller/callee running another program that is CPU/memory intensive on the same computer.
- Caller/callee is in a slow/heavily loaded network environment.
- Caller makes a call to a PSTN number through an old/overloaded local PSTN line.
- Caller makes a call to a mobile number / local mobile network that has poor reception coverage
How To Check If I Had Installed The ActiveX Control?
Follow these steps:
- In Internet Explorer, click on Tools->Internet Options.
- Or go to Start->Control Panel, click on Network Connections->Internet Options.
- In the General tab, click on Settings. In Settings window, click on View Objects and the Downloaded Program Files folder will open.
- Make sure you can see UAComFormX Control.
